Certificate 3 in Customer Care

Program Details

Introduction

This programme covers key concepts of customer care, communication skills, relationship building and personal leadership. It explores effective customer service techniques and practices in authentic scenarios. The programme is organised around practical sessions and seminars in a very enjoyable learning environment. It will benefit anyone who deals directly with customers. Students who successfully complete the programme can enroll in any business related programme at foundation level

Entry Requirement

General Entry Criteria

Completion of Basic Education (Key Stage 2 / Grade 6)

OR

Attainment of a Level 2 qualification

Alternative Entry Criteria

18 years of age

AND

Ability to communicate in the language of instruction.

Program Structure

Modules:

• Introduction to Customer Care

• Communication Skills and Relationship-building

• Personal Leadership

• Basic English

Program Fees

Intake: January / May / September Course Fee: MVR 2,150 per month (4 months)